1. How can I place an order?
Placing an order on our website is easy! Simply browse our collection of caps and t-shirts, select the items you’d like to purchase, choose the desired size and color (if applicable), and add them to your cart. Once you have all your items in the cart, proceed to the checkout page to complete your purchase.
2. What payment methods do you accept?
We currently accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
3. Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact our customer support team at [customer support email/phone number] as soon as possible. We’ll do our best to accommodate your request, but please note that orders are processed quickly, and we may not be able to make changes after the order has been shipped.
4. How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment. You can also log in to your account on our website to view the order details and tracking information.
5. What is your return and refund policy?
Our return and refund policy can be found [here](link to your return and refund policy page). We want you to be completely satisfied with your purchase, and our policy outlines the details regarding returns, refunds, and exchanges.
6. Do you offer international shipping?
At this time, we only offer shipping within the United States. We do not ship internationally.
7. How long does it take to process and ship an order?
Orders are typically processed within [number of business days] business days. Once processed, the shipping time depends on your location and the shipping method you choose at checkout. Standard shipping within the US generally takes [number of days] business days.
8. Are your caps and t-shirts made from sustainable materials?
Yes, we are committed to sustainability and environmentally friendly practices. Our caps and t-shirts are made from [briefly mention sustainable materials, e.g., organic cotton, recycled polyester, etc.], helping to reduce our ecological footprint.
9. Can I return or exchange personalized items?
Unfortunately, personalized items are non-returnable and non-exchangeable unless there is a defect or error on our part. Please double-check the personalization details before placing your order.
10. How can I contact your customer support team?
You can contact our customer support team by emailing [customer support email] or calling [customer support phone number]. We aim to respond to all inquiries within [number of hours/days] during business hours.